Rules & Terms of Use — The Pokies 114

Welcome to the official Rules and Terms page for The Pokies 114. We tested our platform extensively and wrote these rules to be transparent, fair, and easy to follow. This document explains who we are, how you may use our services, and the rules that govern gameplay, deposits, withdrawals, bonuses, and disputes. Please read this page carefully before opening an account or placing wagers. Your use of The Pokies 114 implies acceptance of these terms.

1. Company Information and Scope

We operate as a licensed online gaming operator registered under number 3-102-841524 and established in 2021. Our operational base is in Costa Rica and we operate with oversight consistent with recognized industry standards. We maintain high standards of security, fairness and regulatory compliance. While jurisdictional oversight varies by region, our procedures follow best practices in the iGaming sector.

2. Acceptance of Terms

These Terms of Use apply to all players using The Pokies 114 through internet-enabled devices. By registering an account you accept these terms and agree to comply with them. If you do not accept these terms in full, do not use our platform.

3. Changes to These Rules

We reserve the right to amend these rules at any time. Changes may be required for regulatory compliance, security, customer service improvements, or other legitimate reasons. We will communicate material changes by making the updated terms available on this page. Continued use after a change constitutes acceptance of the revised terms.

4. Eligibility and Responsible Gambling

We are committed to responsible gaming. To use The Pokies 114 you must meet the following eligibility criteria:

• You must be of legal gambling age in your country or region of residence.
• You must not reside in a jurisdiction where online gambling is prohibited by law.
• Your participation must be for personal entertainment only, not as a professional or commercially organized operation.
• You must not be self-excluded or subject to a gambling restriction imposed by any authority or operator.

We may require proof of age or proof of residence at any time. We tested our verification workflows and found that timely document submission accelerates account approval and withdrawal processing.

5. Opening and Maintaining Your Account

When you open an account with The Pokies 114 you must provide accurate and complete information. We may request verification documents such as identity, address and payment evidence. Failure to provide requested documents may result in account suspension or limits on withdrawals.

• Each account must be registered in the real name of the player.
• Only one account per person is allowed unless explicit written permission is granted by us.
• Only one account per credit/debit card number is permitted.
• Duplicate, shared, or proxy accounts are not permitted and may be closed.

We take account security seriously. We recommend using a strong unique password and enabling any available two-factor authentication. We will never ask for your password or full payment details by email or chat.

6. Deposits

Deposits to your The Pokies 114 account are processed via the payment methods listed on our platform. We aim to make funds available promptly after confirmation from the payment processor.

• Only payment methods in your name should be used.
• Deposit limits may apply, displayed at the point of deposit.
• We may request supporting documentation for deposits to satisfy anti-fraud and anti-money laundering requirements.

7. Withdrawals

We process withdrawal requests as quickly as operationally possible. Withdrawals are subject to verification and may be delayed pending identity checks or payment processor procedures.

• Withdrawal times vary depending on the payment method and the receiving financial institution.
• We do not charge withdrawal fees, although third-party financial institutions may do so.
• To comply with anti-money laundering regulations, deposited funds may need to be wagered before withdrawal. Typical playthrough rules we apply are 1x for PayID and 3x for Credit Card deposits, unless otherwise specified.
• We reserve the right to require identity verification and to hold funds until documents are validated.

8. Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are provided at our discretion and come with specific terms. We tested common promotional flows and provide clear examples below so you know what to expect.

• Bonuses must be claimed and used in accordance with the promotion rules.
• Certain bonuses are only valid on specific games or game types; playing on excluded games may render the bonus void.
• Bonus abuse, including collusion or exploiting system errors, will result in forfeiture of bonus funds and any associated winnings.
• We reserve the right to void bonuses where we determine, in our reasonable judgment, that the bonus has been exploited or abused.

Our testing shows that clear wagering requirement communication reduces disputes. Where a wagering multiplier applies, it will be displayed in the promotion terms and applied before a withdrawal is permitted.

9. Fair Play, Cheating and Collusion

We stand by fair play. The following activities are strictly prohibited:

• Using bots, scripts, automated systems or other software to gain an advantage.
• Collusion between players to manipulate outcomes.
• Using multiple accounts to abuse promotions or circumvent limits.
• Manipulating game software, protocols or data streams to gain an unfair advantage.

We deploy monitoring systems and manual reviews to detect suspicious patterns. If we suspect cheating, we reserve the right to void winnings, suspend accounts, and refer matters to law enforcement. Our investigations are thorough; in our experience, robust evidence-based review ensures fairness for honest players.

10. Game Malfunctions and Errors

Occasionally a game may malfunction or display unexpected behavior. If a malfunction occurs, we may void bets or remove prizes if continued play would be unfair or if the malfunction results in incorrect outcomes.

• If a game error results in a loss of player funds or incorrect outcomes, we will investigate with our software providers and may restore funds where appropriate.
• We expect players not to exploit obvious errors or anomalies. Abusing a malfunction will be treated as cheating.
• All corrections are made at our sole discretion based on objective evidence and logs.

11. Suspicious Activity, Anti-Money Laundering and Fraud

We operate strict anti-money laundering (AML) and fraud-prevention protocols. Transactions may be monitored and reported in line with industry standards. We will take action when suspicious behavior is detected.

• We may request source of funds or source of wealth documentation for large deposits or withdrawals.
• We may freeze or withhold funds pending verification or official requests.
• Criminal activity will be reported to relevant authorities and may lead to prosecution.

We tested our AML workflows and found that clear guidance and prompt document submission significantly reduce resolution times.

12. Breaches, Account Suspension and Termination

We reserve the right to suspend, restrict, or close accounts and withhold funds where there is evidence of breach of these terms, fraudulent activity, unlawful behavior, or abuse of promotions.

• Where we suspend an account for investigation, we will notify the player when possible and provide reasons where permitted by law.
• We may permanently close accounts where breaches are confirmed and confiscate funds stemming from proven abuse.
• Where funds are withheld, we will disclose the process for resolving the matter and the expected timelines when possible.

In our experience, transparent communication during investigations improves outcomes for legitimate players and deters abuse.

13. Dispute Resolution and Complaints

If you have a dispute with The Pokies 114, please contact customer support immediately. We aim to resolve most complaints quickly and fairly. If a dispute cannot be resolved, it will be handled in accordance with applicable law and any regulatory mechanism that governs operations in your jurisdiction.

• Always provide full details, account identifier, timestamps and screenshots where applicable.
• We retain detailed logs of game history, transactions and communications to aid dispute resolution.
• Our decisions are based on documented evidence and the applicable terms in effect at the time of the incident.

14. Privacy, Data Security and Personal Information

We collect and process personal data to provide our services and to comply with legal and regulatory obligations. Our privacy practices ensure that personal data is stored securely and used only for legitimate purposes. We recommend reading our separate Privacy Policy for full details.

• We use industry-standard encryption and security measures to protect data.
• We limit access to personal information to authorized staff and third parties when necessary for service delivery or compliance.
• We retain personal data for periods required by law and for as long as necessary to resolve disputes or process regulatory requests.

15. Our Testing, Fairness and Randomness

We tested representative games across multiple sessions and providers to verify that outcomes remain consistent with published RTPs and randomness expectations. Our games are provided by certified third-party suppliers who implement independently tested Random Number Generators (RNGs). We also perform internal analytics to monitor for anomalies.

• Third-party game audits and certifications support our fairness claims.
• We publish clear RTP information where available and provide game rules inside each game's help section.
• Our internal tests show stable statistical behavior over large sample sizes consistent with auditor results.

Where a game's published rules or RTP are inconsistent with observed behavior, we investigate and correct legitimate errors, refunding affected players when appropriate.

16. Player Conduct and Communication

Players must not engage in abusive, threatening, or harassing behavior toward staff or other players. Any unacceptable conduct may lead to account suspension or termination.

• We maintain logs of chat, email, and support interactions to evaluate conduct and resolve complaints.
• Harassment or threats toward our team will be escalated to law enforcement when appropriate.

17. Limitations of Liability

We operate the site with reasonable skill and care, but cannot guarantee uninterrupted service. To the extent permitted by applicable law, The Pokies 114 and its officers are not liable for indirect, incidental, special or consequential losses arising from use of the platform.

• We are not a financial institution; account balances do not accrue interest.
• We are not responsible for failures of third-party payment providers beyond our control.
• Players are responsible for ensuring compliance with local laws regarding online gambling.

18. Governing Law and Jurisdiction

These Terms are governed by the law applicable to our operations and will be interpreted in accordance with that law. Where disputes arise that cannot be resolved amicably, the dispute resolution mechanism provided in these Terms or mandated by applicable regulation will apply.

19. Contact and Support

Our customer support team is available to help with account issues, verification, transactions, or disputes. When contacting support please include your account ID and a clear description of your issue. Prompt replies and complete documentation help us resolve issues faster.

20. Quick Reference: Key Rules and Consequences

21. Frequently Asked Questions (FAQ)

1. How long do withdrawals take? Typical times vary by method; we process requests promptly but third-party institutions determine settling times.
2. What documents do you need? We may request ID, proof of address, and proof of payment method when required for verification.
3. Can I have multiple accounts? No, one account per person unless we explicitly authorize otherwise.
4. What happens if a bonus is voided? Bonus funds and associated winnings will be removed if we find abuse or breach of bonus terms.
5. How do you handle disputes? Contact support with details. We review logs and provide a reasoned decision based on evidence and applicable terms.

22. Final Notes from Our Team

We are committed to maintaining a safe, fair, and enjoyable environment for all players at The Pokies 114. Over the course of our testing and day-to-day operations we have prioritized clarity, fast verification, and rigorous anti-fraud measures. If you follow the rules and provide required documents when requested, you will typically experience fast deposits and withdrawals, transparent bonus conditions, and fair game outcomes.

These Terms are intended to protect both players and the platform. We aim for proportional and evidence-based action where problems occur. If you see behavior that undermines fairness, please report it to support so we can investigate promptly.

23. Acknowledgement

By creating an account on The Pokies 114 you acknowledge that you have read, understood and agreed to abide by these Rules and Terms of Use. You also consent to us processing your personal data as necessary to provide services, comply with legal obligations and protect the integrity of our platform.

24. Appendix — Practical Examples

Below are practical examples we tested and the typical resolutions we applied:

• Example 1: Player deposits by credit card, receives bonus, then attempts to wager on excluded game. Result: Bonus voided, bets voided, and player notified.
• Example 2: Player exhibits suspicious bet patterns consistent with collusion. Result: Bets reviewed, funds withheld pending investigation, and if abuse confirmed, winnings confiscated and account closed.
• Example 3: Game malfunction with incorrect payout. Result: Game paused, logs reviewed, affected players refunded where appropriate and communication provided to all impacted users.

We continue to refine our processes and welcome player feedback. If you have suggestions on how these rules can be clearer or more user-friendly, reach out to support with detailed proposals.

25. Effective Date

These terms are effective from the date published on this page. Any material changes will be reflected here and communicated to players where feasible.

Thank you for choosing The Pokies 114. We endeavor to make your gaming experience secure, fair and enjoyable.